Privacy Policy

MLE INVESTMENTS & PROPERTY MANAGEMENT LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent way. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.

1. Who We Are

Company name: MLE INVESTMENTS & PROPERTY MANAGEMENT LTD
Address: 35 Mill Way, Totton, SO40 7JF, United Kingdom
Phone: +44 7425 369730
Email: mlehomestay@outlook.com

We are a UK-based business supplying hotel slippers and hospitality products to hotels, guest houses, serviced apartments, and accommodation providers.

2. Information We Collect

We may collect and process the following personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment-related information
  • Customer support communications
  • Contact form submissions
  • Device and browser information
  • IP address
  • Website usage information
  • Cookie data

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Arrange delivery of purchased products
  • Send order confirmations and shipping updates
  • Provide customer support
  • Process returns and refunds
  • Improve website performance and customer experience
  • Maintain business records
  • Prevent fraud and unauthorised activity
  • Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Customer consent where required

5. Payment Processing

Payments made through our website are securely processed by third-party payment providers. We do not store complete payment card information on our servers.

Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

6. Sharing Your Information

We may share information with trusted third parties when necessary, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • Email and communication service providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We do not sell, rent, or trade personal information to third parties.

7. International Data Transfers

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are implemented to ensure your personal information remains protected.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes
  • Prevent fraud

When information is no longer required, it will be securely deleted or anonymised.

9. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used for:

  • Essential website functions
  • Website analytics
  • User preferences
  • Security and fraud prevention

You may control or disable cookies through your browser settings.

10. Marketing Communications

We may send order-related communications such as:

  • Order confirmations
  • Shipping notifications
  • Customer service responses

Marketing communications will only be sent where permitted by law or where consent has been provided. You may unsubscribe at any time.

11. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent where applicable

Requests may be submitted using the contact details below.

12. Security

We implement appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

14. Children’s Privacy

Our products and services are intended for adults and business customers. We do not knowingly collect personal information from individuals under the age of 16.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

MLE INVESTMENTS & PROPERTY MANAGEMENT LTD
35 Mill Way
Totton
SO40 7JF
United Kingdom

Phone: +44 7425 369730
Email: mlehomestay@outlook.com