Refund Policy

This Refund Policy explains how refunds, returns, replacements, and order issues are handled by MLE INVESTMENTS & PROPERTY MANAGEMENT LTD. Please read this policy carefully before placing an order.

1. Refund Timeframe

If you are eligible for a refund, we will normally process it within 5–10 business days after we receive and inspect the returned item, or after we confirm the refund approval for a valid issue.

Refunds are issued to the original payment method used at checkout. Please note that your bank or card provider may take additional time to show the refunded amount.

2. Return Conditions

To qualify for a return, the item must meet all of the following conditions:

  • The item must be unused
  • The item must be returned in original condition
  • The item should be returned in its original packaging, where possible
  • The return request must be made within 14 days of delivery
  • Proof of purchase, order number, or confirmation email must be provided

Customers are responsible for ensuring returned items are properly packed to avoid damage during transit.

3. Non-Refundable Situations

Refunds will not normally be accepted in the following situations:

  • The item has been used
  • The item has been opened or is no longer in resale condition
  • The return request is made after 14 days from delivery
  • The item is a custom, special, or bulk-prepared order
  • The item is marked as non-returnable
  • The customer entered an incorrect shipping address and the parcel was delivered as a result of that information
  • The issue was caused by misuse, improper handling, or failure to follow product instructions

If an item is non-refundable, this will normally be stated clearly on the product page or at checkout.

4. Damaged Item Handling

If your item arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue quickly, please provide:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the outer packaging
  • A short description of the problem

Once the issue has been reviewed, we may offer one of the following solutions:

  • A replacement item
  • A partial refund
  • A full refund, where appropriate

Damage claims made after the 48-hour window may still be reviewed, but we may be unable to guarantee a refund or replacement.

5. Wrong Order Handling

If you receive the wrong item, please contact us as soon as possible after delivery.

Please include:

  • Your order number
  • Photos of the item received
  • Photos of the packaging label
  • A brief explanation of the issue

If we confirm that the wrong item was sent, we will arrange one of the following:

  • A replacement with the correct item
  • A refund, if replacement is not possible
  • Instructions for returning the incorrect item, if required

We will cover reasonable costs where the error was caused by us.

6. How to Request a Refund or Return

To start a return or refund request, please contact us at:

Email: mlehomestay@outlook.com
Phone: +44 7425 369730

Please include your order number and a clear description of the issue so we can process your request efficiently.

7. Final Decision

All refund and return requests are reviewed on a case-by-case basis in line with this policy and applicable UK consumer law.